Refunds for trip cancellations under the PREMIUM program are processed as follows:
If you cancel a trip 6 calendar months or earlier before the trip start date, you will receive a 75% refund of the first payment.
If you cancel a trip 3 to 6 calendar months before the trip start date, you will receive a 50% refund of the first payment.
If you cancel a trip 3 to 7 calendar days before the trip start date, you will receive a 25% refund of the full payment.
If you cancel a trip 7 calendar days or later before the trip start date, you will not receive a full refund.
To cancel, please notify us in writing by contacting us on Telegram @Dolphinstrip_com.
For more details, please see the offer agreement.
We are released from liability for partial or complete failure to fulfill obligations under these regulations if such failure occurred as a result of force majeure circumstances, such as: fire, epidemic, quarantine, earthquake, flood, hurricane, storm, tsunami, landslide, other natural disasters and cataclysms, military actions of any nature, strikes, civil unrest, uprisings, riots, mass riots, terrorist acts or the threat of their commission and their consequences, the introduction of a state of emergency or martial law, embargo, denial of entry to the Client by border authorities of the host or transit countries, changes in the legislation of the Russian Federation or the host or transit country, actions of customs and sanitary control authorities, actions of immigration authorities/services, illegal actions against the Dolphinstrip team, including those related to the secret or open theft of property, actions of airline carriers and other carriers related to technical breakdowns, mechanical damage, closure of airports; cancellation of bus, ferry and other transport services, taxi routes, traffic jams, etc.