Refunds in case of Trip cancellation under the
STANDARD program are processed as follows:
- If the Trip is cancelled 91 calendar days or more before the Trip start date, the initial payment is refunded in full.
- If the Trip is cancelled 90–61 calendar days before the Trip start date, 25% of the initial payment will be refunded.
- If the Trip is cancelled 60–15 calendar days before the Trip start date, the initial payment is non-refundable.
- If the Trip is cancelled 14 calendar days before the Trip start date or later, the full Trip price is non-refundable.
To cancel a booking, you must notify us
in writing by contacting us on Telegram:
@Dolphinstrip_comFor more details, please refer to the
Public Offer Agreement.
We are not liable for partial or full non-fulfillment of obligations under these terms if such non-fulfillment occurs as a result of force majeure circumstances, including but not limited to: fire, epidemic, quarantine, earthquake, flood, hurricane, storm, tsunami, landslide, other natural disasters and cataclysms, military actions of any kind, strikes, civil unrest, uprisings, riots, mass disturbances, terrorist acts or threats thereof and their consequences, introduction of a state of emergency or martial law, embargo, denial of entry to the Client by border authorities of the host or transit country, changes in the legislation of the Russian Federation or the host or transit country, actions of customs and sanitary control authorities, actions of immigration authorities/services, unlawful acts against the Dolphinstrip team (including theft of property, whether hidden or open), actions of airlines or other carriers related to technical malfunctions, mechanical failures, airport closures, cancellation of bus, ferry or other transportation services, taxi route disruptions, road traffic issues, etc.